by cookedwithdrew from kucoin on the wrong network
If the withdrawal still shows Pending, cancel it on the withdrawal page; if it shows Processing, contact KuCoin support at once. Once it shows Succeeded, KuCoin can't cancel it. On your own 0x wallet, on a different EVM chain, it is at the same address on that chain. At another exchange, only that exchange's support can look.
first, check the status
Go to Assets, Overview, Withdraw and locate the withdrawal.
- Pending: waiting to be processed, usually within 30 minutes. Press Cancel on the withdrawal page.
- Processing: KuCoin is sending it, which can take 2-3 hours. Contact KuCoin's online support now; it will check whether it can still cancel.
- Succeeded: it is on the blockchain and can't be cancelled. Take the TxID and read on.
your own wallet, another evm chain
Say you sent USDC to your MetaMask address on BNB Smart Chain when you meant Arbitrum. Your address is the same on every EVM chain, so MetaMask files this under recoverable: the funds are there. Switch the wallet to the chain you sent on and they show. From there you can bridge them where you meant them to go.
evm and non-evm crossed
An 0x address on a Solana network, or a Solana address on an EVM one, is a different case. MetaMask says the tokens are likely gone for good, because an address on one kind of network does not match any address on the other.
sent to another exchange
Contact that exchange's support with the TxID. KuCoin says the receiving platform is the one to ask, and offers to send it any proof it needs. Whether that exchange can recover a deposit on a network it does not support is up to it.
the other way: into kucoin on the wrong network
Here KuCoin has a self-recovery form, for deposits into your KuCoin account:
- The deposit must show as confirmed on chain, and its network has to be in the form's Deposit Network list.
- The funds go back only to the address they were sent from.
- A missing or wrong memo: 2-3 days and 40 USDT.
- An unlisted token on a supported network: 2-3 days and 80 USDT.
- You pay the fee from your Funding Account once the application is approved, and the refund lands within 5 business days. KuCoin says not every deposit can be retrieved, and refunds the fee if it can't go ahead after you paid.
- A deposit to an address that isn't KuCoin's, or to another user's, can't be recovered.
nobody real DMs you about it
Ignore anyone who messages you offering to recover your funds. MetaMask says it will never message you or ask for your recovery phrase, and anyone who does is a scammer. Go through the exchange's own support, from its own site.
Next time, the network check is on withdraw from kucoin to a wallet, and the same checks for any exchange are on sending crypto from an exchange to your own wallet.
People also ask
Which network do I pick to withdraw from KuCoin to my wallet?
The one your wallet receives on: check the network KuCoin matches from the address against the one your wallet showed. A memo only if the receiving side shows one. The fee and minimum show on the withdrawal page.
the full answerHow do I send crypto from an exchange to my own wallet?
Copy the address from the wallet's receive screen and pick the network the wallet showed you, not the cheapest one. A memo is only for a receiving side that asks for one. Send a small amount first, then the rest.
the full answerHow do I get crypto from an exchange onto Solana, Hyperliquid or Robinhood Chain?
Buy on the exchange, withdraw to your own wallet on the network your next stop uses, then trade there. SOL on Solana for Axiom, Photon or Jupiter. USDC on Arbitrum for Hyperliquid, unless the exchange sends there directly. ETH on Ethereum, then bridged, for Robinhood Chain.
How we know: every number on this page
8 sources
- KuCoin's three withdrawal statuses and what each allows: Pending can be cancelled on the withdrawal page, Processing goes to online support, Succeeded can't be cancelled and goes to the receiving platform's support Pending · source2026-09-26
- Pending is usually processed within 30 minutes; Processing may take 2-3 hours; Succeeded means it is on the blockchain explorer 30 · source2026-09-26
- KuCoin's self-recovery is for deposits into KuCoin on unsupported networks or tokens: confirmed on chain, returned only to the sending address, a fee paid from the Funding Account on approval, refund within 5 business days; a deposit to a non-KuCoin address can't be recovered 5 · source2026-09-26
- KuCoin's table: a missing or wrong memo, 2-3 days and 40 USDT; unlisted tokens on supported networks, 2-3 days and 80 USDT; fees charged only when the recovery conditions are met, refunded if KuCoin can't process after payment; not every deposit can be retrieved 40 · source2026-09-26
- funds on the wrong EVM network are at the same address on that network: switch the wallet to it, then bridge recoverable · source2026-09-26
- a send across EVM and non-EVM addresses most likely went to an address nobody holds likely · source2026-09-26
- a real recovery never starts with a DM or a request for your recovery phrase scammer · source2026-09-26
- KuCoin lists no Hyperliquid network for USDC, and Hyperliquid names Arbitrum as the common route when an exchange does not support Hyperliquid directly Arbitrum · source2026-09-26
next
- Which network do I pick to withdraw from KuCoin to my wallet?Paste your wallet's address and check the network KuCoin picks from it against the one your wallet showed: Solana for a Phantom Solana address, and for an 0x address the EVM chain you mean to use.
- How do I send crypto from an exchange to my own wallet?Copy the address from your wallet's receive screen, pick the network the wallet showed you for it, send a small amount first, then the rest.
- How do I buy crypto on KuCoin?Three routes: a Visa or Mastercard card under Buy Crypto, P2P from another KuCoin user or a matched merchant, or a bank transfer into your fiat balance and a buy with that.
- I sent from Coinbase on the wrong network. Can I get it back?Coinbase can't pull it back: on-chain sends are irreversible and it can't recover funds sent on the wrong network. Where it landed decides the rest.